Shipping and Delivery Policy

This page is written for karanjotfootwear at karanjotfootwear.site. It was prepared for this storefront on 11 November 2026. It is a shopper-facing explanation, not a certificate and not a lawyer’s opinion. Where a live business detail is still missing, the page says so in plain words.

Where we deliver

karanjotfootwear ships the footwear listed on karanjotfootwear.site to addresses inside India. The checkout form asks for a city, a state, and a six-digit PIN code so a future courier has a complete Indian address. International shipping is not offered. A request in the comment field for a delivery outside India will not be treated as an accepted lane. If you are travelling, use an Indian address where someone can receive the parcel during the delivery window.

Every order on this site shows shipping as ₹ 0.00. Free shipping is not a threshold you have to cross. A single pair and a two-pair cart both travel without a shipping charge. The two-pair offer is a separate ten percent reduction on the merchandise total. It does not change the shipping figure, which stays at zero. There is no remote-area surcharge printed on the cart, because no such surcharge has been confirmed. If a later courier contract adds a surcharge for a particular PIN, the shipping page and the cart must be updated before that charge is collected. Until then, the amount due is the merchandise total after any offer.

The footer does not publish a warehouse address. A dispatch location is a sample storefront detail until the operator confirms it. Do not send a return parcel to a guessed address. Use the contact form and wait for instructions that name a real place.

When the clock starts

The shop aims to deliver within three to seven working days after the order is dispatched. Working days exclude Sundays and public holidays observed by the courier. The confirmation page repeats that aim and names the city you typed. The aim is not a promise that a pair leaves a building on the same afternoon you click place order. This version of the storefront saves the order on your device and does not notify a packing table. The three-to-seven-day aim applies once a person has actually handed the parcel to a courier. The operator must confirm who packs orders and which courier collects them.

Express-delivery wording on the yellow and blue strips means the same three-to-seven working day aim, not a same-day bike. The strips are announcements, not a second shipping tariff. Cash on delivery remains available where the courier accepts it. Pay on delivery by UPI is the other doorstep choice. Neither choice is a prepaid shipment, so the courier is not collecting a receipt from a card network on our behalf. No payment company is named here because none is appointed.

Orders are accepted for the styles and sizes on the product pages. If a size is discontinued after you order, the operator should contact you through the details you typed before substituting a different colour. A substitution is not assumed. You may cancel before dispatch for the full merchandise total, using the cancellation rules, if the pair you ordered cannot be sent.

Packing and what arrives

A pair should arrive as the style you ordered, in the size you selected, with both shoes, and with the packing the return rules expect you to keep if you might exchange. Knit shoes and sandals are packed to travel. A crushed corner on an outer carton is not, by itself, a reason to refuse a pair that is otherwise clean and complete. A torn shoe, a missing shoe, or a style that does not match the order id is a reason to write to us immediately and to hold the pair unworn.

Please check the size label against the order before the child wears the pair outside. An indoor try-on on a clean floor, for a few minutes, is the sensible way to test length. Outdoor wear, mud, or a washed shoe ends the return and exchange window’s protection, because the seven-day rule requires an unworn pair in its original packing. That rule is the same on the return and exchange pages.

The size chart’s centimetre ranges are the fitting guide that travels with the order. We do not ship a second pair “just in case” unless you added that second pair to the cart. If you want two sizes to compare, order both, keep the unworn one packed, and use the return route for the size you do not keep. Remember that two pairs trigger the ten percent offer, and returning one pair causes that offer to be recalculated.

Tracking and delays

A tracking number is not generated by this website. When a courier is appointed, the operator should send the tracking reference to the email or mobile you entered. Until that channel exists, the confirmation page is the only status: the order is received. We will not invent a tracking link.

Delays happen because of weather, regional holidays, incomplete addresses, or a courier backlog. A delay beyond seven working days is a reason to use the contact form with your order id. It is not, by itself, proof that the pair is lost on the first extra day. If the operator confirms a loss, the remedy is a resend of the same style and size or a refund of the merchandise you were charged. Because this website does not take card payments, a cash-on-delivery order that never arrived should not have been collected. If a courier collected money and the pair did not reach you, write to us with the order id and the amount. The operator must confirm how that amount is returned. We do not name a bank for that transfer.

We do not offer a delivery appointment window such as a chosen evening hour. Someone should be available at the address during ordinary courier hours. If the building needs a gate code, put it in the address line. A failed attempt because nobody was home follows the courier’s usual second-attempt practice. After attempts fail, the parcel may return. A returned parcel that you still want can be resent once you confirm the address. A returned parcel you no longer want is handled as a cancellation after a failed delivery: the merchandise total is released, and because shipping was free there is no outbound postage to refund. If money was collected in error, it is returned by a method the operator confirms.

Wrong addresses and restricted places

If you notice a wrong PIN or a missing flat number before dispatch, send a contact note with the order id and the corrected address. We will treat that note as the address to use, once a person is fulfilling orders. After dispatch, the courier may not be able to edit the label. A parcel delivered to the address you typed is treated as delivered, even if you meant a different building.

If you are staying somewhere briefly, name a person who will still be there in seven working days. Put any extra campus or gate line in the address field.

A PIN that fails the six-digit check cannot be submitted. A PIN that passes the check but does not match the city is still your responsibility. Please look at the city and the PIN together before you place the order.

Delivery charges, duties, and what free shipping does not include

Free shipping covers ordinary doorstep delivery inside India of the pairs in the order. It does not include a gift wrap service, a hand-carry, or a same-day courier. It does not include a second trip if you refuse a correct, undamaged pair at the door and then change your mind a week later. A refusal of a correct pair is closer to a cancellation at the door. Tell us through the contact form so the order note matches what happened.

There is no separate cash-on-delivery fee on this website. The total on the confirmation is the amount to collect. A courier who asks for a different figure should be asked to wait while you compare the order id. Pay the confirmed total only. Do not pay an extra “handling” amount that this page does not list.

Import duty does not arise on a domestic Indian delivery. If you are asking us to ship from India to another country, the answer on this page is that we do not. Please do not place an order and hope the address will be reinterpreted.

How shipping meets returns and cancellation

The delivery date is the start of the seven-day return and exchange window. Until a courier stamp exists, the date on the order confirmation is the date you can quote, and the operator should align the window with the real delivery date once parcels actually move. The window is seven calendar days, not seven working days. A delivery on Monday gives you through the following Monday.

Cancellation is available before dispatch and is described on the cancellation page. Shipping does not charge you for that cancellation. After the parcel is with the courier, do not ask for a mid-route cancellation as if it were free of the return conditions. Ask the contact form to record a refusal, and follow the return conditions if the pair comes back to the shop.

Refunds never include a shipping charge, because the shipping charge is zero. They do include a correction of the ten percent offer if you keep fewer than two pairs. Read the refund page for the arithmetic. The shipping page does not use a different percentage.

Facts the operator still needs to confirm

This shipping policy is usable as shop rules for karanjotfootwear.site, and it is incomplete as a logistics contract. Please confirm, before a public launch, the packing address, the courier’s name, whether cash on delivery is accepted in every state, whether pay-on-delivery by UPI is collected by the courier or by the operator, the phone number a rider should call, and the mailbox that receives address corrections. Those lines are sample storefront details today. They are not printed as a fake street or a fake phone number.

Also confirm whether any pair needs a longer handling time than the three-to-seven working day aim, and whether monsoon routes regularly miss that aim. If they do, the announcement strip and this page should say so together. Until that confirmation, the rule shoppers can rely on is the one written here: free shipping in India, three to seven working days after dispatch, no international lane, and no charge that is not on the confirmation.