Cancellation Policy

This page is written for karanjotfootwear at karanjotfootwear.site. It was prepared for this storefront on 11 November 2026. It is a shopper-facing explanation, not a certificate and not a lawyer’s opinion. Where a live business detail is still missing, the page says so in plain words.

What cancellation means

A cancellation on karanjotfootwear at karanjotfootwear.site stops an order before it is dispatched. You ask for the whole order, or for a line the operator can still remove, to be closed. The merchandise total for what is cancelled is released. Because the website does not capture a card payment, a cancellation before any doorstep collection does not move money. It clears the obligation to pay that total for the cancelled goods. Shipping stays ₹ 0.00, so there is no postage to unwind.

Cancellation is the right tool while the order status is only received. Once a parcel is with a courier, use the return page if you do not want the pair, subject to the unworn seven-day rule. Do not describe a parcel that is already on a van as a cancellation. The shipping page explains failed delivery and refusal. Those paths are consistent with this one: before dispatch, cancel; after dispatch, return or refuse under those conditions.

The place-order action on the website writes the order onto this device after you log in. That write is the moment the order exists here. It is also the moment you can still cancel by a contact note, until a person marks the order dispatched. This frontend has no dispatch button for a warehouse. Treat “dispatched” as a status the operator will confirm when a courier is live. Until then, a cancellation request stored on the contact form is the record of your decision.

How to cancel

Open the contact form and include the order id, the email on the order, and the word cancel. Name the styles if you are trying to cancel one line of a multi-pair order. Say whether any rider has already collected money. The form stores the message in the browser and shows that it was saved. It does not email a warehouse that is not connected.

If you are still on the confirmation page and you have not closed the browser, copy the order id carefully. The account page lists orders for the logged-in email on this device. Cancelling from a different browser will not find the order in local storage. Mention that in the note if you are writing from another device, and keep your own copy of the confirmation.

There is no cancellation fee. A person who asks you to pay a fee to cancel is not following this page. Do not pay them. Do not send a card number.

Full cancellation before dispatch

A full cancellation releases every line. The ten percent offer disappears with the order because nothing is being supplied. The amount released is the confirmation total, which already included the offer if it applied and already showed shipping at zero. Example. Blazing Tiger at ₹ 699.00 and Colorful Unicorn at ₹ 349.00 make ₹ 1,048.00. Ten percent rounds from ₹ 104.80 to ₹ 105.00. The confirmation total is ₹ 943.00. A full cancellation before dispatch releases ₹ 943.00. If nobody collected it, you pay nothing and receive no transfer.

If, contrary to the website’s design, someone collected ₹ 943.00 before dispatch and you then cancel in time, the ₹ 943.00 comes back by a method the operator confirms. This page still does not name a bank. The refund page is the companion for the moment money has to move. The figure should match. We do not keep a cancellation charge out of that figure.

A cancelled order is not a credit note for a future purchase unless the operator separately offers one. The published result is release of the merchandise total, not a voucher.

Cancelling one line

If one line can be removed before dispatch and another line is still wanted, the kept line is repriced without the two-pair offer when only one pair remains. The amount released is the confirmation total minus the selling price of the kept pair. Example. You ordered Strawberry Sprint at ₹ 699.00 and Kiwi Splash at ₹ 699.00. Merchandise is ₹ 1,398.00. Ten percent rounds from ₹ 139.80 to ₹ 140.00. You were due to pay ₹ 1,258.00. You cancel Kiwi Splash and keep Strawberry Sprint. The kept pair is ₹ 699.00. The amount released is ₹ 1,258.00 minus ₹ 699.00, which is ₹ 559.00. If nothing was collected, you now owe ₹ 699.00 for the pair you are keeping, not ₹ 1,258.00.

If both lines are the same price, the result is not “half the discounted total,” because the discount belonged to the pair of pairs. Removing one pair removes the discount. The refund and return pages use this same repricing so a shopper who cancels a line and a shopper who returns a line after delivery are not given contradictory maths. The difference is timing and condition. Cancellation does not require a parcel inspection because the pair has not gone. A return does.

The operator may decline a partial cancellation if the two lines were already packed as one parcel and dispatch is imminent. In that case the practical choices are a full cancellation before the parcel leaves, or a later return of one unworn pair. They should say which. They should not invent a fee.

After dispatch

When the operator confirms that a courier has the parcel, the cancellation window for that parcel is closed. You may refuse the parcel at the door if it has not been opened and you have not paid, and you should tell us. A refused, unopened parcel is treated like a cancellation after a failed or declined delivery: the merchandise total is released, and unpaid cash-on-delivery stays unpaid. If you have already paid the rider and you refuse or return the goods, the refund page’s amounts apply, and the seven-day unworn condition applies if the pack was opened.

You cannot cancel because a shipping aim of three to seven working days has not yet expired. A request on day two is a question, not an automatic cancellation, unless you are asking to cancel and the parcel has not been dispatched. Ask clearly. Include the order id.

A delay beyond the aim is handled on the shipping page. You may then ask to cancel if the parcel has still not been dispatched, or to treat a confirmed loss as a refund or a resend. We do not cancel a pair that is already in your house. That is a return, and only if the return conditions are met.

Payment choices and cancellation

Cash on delivery cancelled before collection ends with a zero transfer. Pay on delivery by UPI cancelled before any transfer ends the same way. If you already paid a person by a transfer, say the amount and the time in the contact note and do not send further secrets. The operator must confirm the return of that amount. The website never asked for a UPI PIN and does not store one.

There is no prepaid wallet on the site. There is nothing to freeze. Logging out does not cancel an order. Emptying the cart after the order is placed does not cancel it either, because the cart was already cleared by a successful checkout and the order list holds the lines.

Placing a second order by mistake creates two order ids. Cancel the one you do not want. Do not assume we will notice the duplicate. The catalogue does not block a second purchase of the same style.

Mistakes in the order

A wrong size noticed before dispatch should be a cancellation of that line or a request to change the size before packing, if the operator can still do it. A size change before dispatch is cleaner than an exchange after delivery, and it does not use up the one post-delivery size exchange. Write the size you meant. If the parcel has already gone, use the exchange page.

A wrong address noticed before dispatch should be corrected, not necessarily cancelled. Send the new address with the order id. If you no longer want the order at all, say cancel, not only the new address. We will not guess.

A price error that is obvious, such as a zero selling price caused by a broken page, may be cancelled by the operator before dispatch. The prices intended for this catalogue are the rupee selling prices printed on the product pages. If you placed an order at a displayed price, that displayed price is the one we honour unless it was clearly a technical zero or a duplicated discount. The ten percent offer is intentional. It is not an error.

What you can expect from us

You can expect karanjotfootwear to release the correct merchandise amount, to avoid charging a cancellation fee, and to point you to returns once a parcel has left. You can expect a contact note on this device to be stored when the form validates. You cannot yet expect a human reply until a mailbox is confirmed. That mailbox, the packing address, and the courier are sample storefront details awaiting confirmation. They are listed here so the gap is visible.

You can expect these rules to match the terms, the shipping policy, the return policy, the exchange policy, and the refund policy. Seven days is the return and exchange window after delivery. It is not the cancellation window. Cancellation is available before dispatch, however short or long packing takes. Three to seven working days is the delivery aim after dispatch, not a cancellation deadline. Ten percent is the only published offer, rounded to the nearest rupee, and it is recalculated if a cancelled line drops you below two pairs. If a future edit changes any of those numbers, every one of those pages should change together.