Return Policy

This page is written for karanjotfootwear at karanjotfootwear.site. It was prepared for this storefront on 11 November 2026. It is a shopper-facing explanation, not a certificate and not a lawyer’s opinion. Where a live business detail is still missing, the page says so in plain words.

The promise in one place

You can ask karanjotfootwear to take back a pair bought on karanjotfootwear.site within seven calendar days of delivery if the pair is unworn, has not been used outdoors, is complete, and is still in its original packing. The pair should be free of stains, mud, odour, and stretched-out wear. Both shoes must come back together. A single shoe from a pair is not a return. This is the same seven-day rule stated on the product pages, the terms, the exchange page, and the refund page.

A return is different from a size exchange and different from a cancellation. A return means you do not want to keep the pair and you want the merchandise amount dealt with under the refund page. An exchange means you want a different size of a pair you are allowed to send back. A cancellation means the order has not been dispatched. Use the matching page. The numbers do not change between them.

Shipping on the way to you was free. A return does not create a shipping refund, because nothing was charged for shipping. If the two-pair offer reduced your total, the refund is based on what you paid after that offer, and the offer is recalculated if you keep part of the order. The crossed-out compare price is never the refund amount.

What counts as unworn

You may try a pair indoors on a clean, dry floor long enough to check length and width. That try-on is allowed. Walking outside, wearing the pair to daycare, washing it, painting it, or removing a hygiene liner and then using the shoe is not a try-on. Sandals that have been worn on a terrace or in dust are worn. Knit shoes that smell of use or show a darkened insole are worn.

Keep the packing until you are sure of the size. If the original bag or box is thrown away, we can still discuss a damaged-on-arrival case, but an ordinary change-of-mind return needs the packing so the pair can be inspected and, if it is resold, presented as new. Tags that were attached should still be attached. A pair that was altered, embroidered, or glued is not returnable.

A manufacturing fault is still a return even if you noticed it at the first indoor try-on. Photograph the fault, do not wear the pair to “see if it gets worse,” and write the order id in the contact form. A fault is a split seam, a sole pulling away, two different sizes in one box, or a style that does not match the name on the order. A colour that looks a little different from your phone screen is not a fault. A size that is small because the foot measured longer than the chart is not a fault. It is a candidate for the exchange page if the pair is still unworn.

How to ask

Use the contact form. Include the order id from the confirmation page, the style name, the size, and whether you want a return or whether you are only reporting damage. Add the email you used at checkout. The form stores the message on this device and shows a confirmation. A monitored mailbox is still a sample storefront detail, so do not ship a parcel to a guessed address while you wait. Wait for instructions that name a place.

There is no automatic return label on this website. When the operator confirms a carrier, they should tell you whether a pickup will be arranged or whether you should hand the parcel to a counter. Until then, the rule is: do not dispatch the shoes to an address that is not written on an instruction meant for your order id. Keep the pair packed and dry.

One request should cover the pairs you are sending. If an order had Jelly Pop and Bus Buddy, say which of the two is coming back. The refund arithmetic depends on that list. A vague note that says “send it back” without an order id cannot be matched to a saved order.

The seven-day count

Day one is the delivery date. If a courier later stamps a delivery, that stamp is the date that counts. If no courier is attached yet, quote the date on the order confirmation and the operator should map it to the real delivery once parcels move. The seventh day is included. A request sent on day eight is late for a change-of-mind return. A fault that appears later can still be described in the contact form, and the operator may choose to help, but the published window for an ordinary return is seven days.

The window is calendar days, including Sundays. It is not paused because a child was travelling or because a festival closed your local shop. Ask within the window even if you are still deciding between a return and an exchange. You can narrow the request afterwards. Silence does not extend the date.

If the parcel itself arrives late, the window starts when it arrives, not when you placed the order. A three-to-seven working day shipping aim and a seven-day return window are different clocks. Shipping days are working days after dispatch. Return days are calendar days after delivery.

Inspection

When a pair reaches the place the operator names, it is checked against the order id. We look for both shoes, the size you named, odour, stains, sole wear, and missing packing. A pair that passes is accepted for the refund rules. A pair that fails is not accepted as a change-of-mind return. The operator should tell you, through the contact channel once it exists, what was found. On this frontend shop the contact note stays on the device, so a live inspection result cannot appear until a person is actually receiving parcels.

We may refuse a return that looks used and offer to send the pair back to you. The cost of that second trip is not listed as a standard fee because free shipping is the published rule for orders, not a promise to courier a rejected return forever. The operator should confirm, before launch, whether a rejected return is sent back at no charge. Until that confirmation, do not assume a free second delivery of a pair we could not accept. The fair reading of today’s pages is that accepted returns follow the refund page, and rejected returns need a human decision the operator still has to publish.

Do not send extra goods in the parcel. Toys, cash, or another family’s shoes will not be stored as part of the order. Send only the pair and its packing.

Offer arithmetic on a partial return

Prices are in rupees. Suppose the cart had Jelly Pop at ₹ 649.00 and Bus Buddy at ₹ 349.00. The merchandise total is ₹ 998.00. Two pairs qualify for ten percent off. Ten percent of 998 rupees is 99.8 rupees, and the cart rounds the offer to the nearest rupee, ₹ 100.00. The amount paid for the goods is ₹ 898.00, and shipping is ₹ 0.00.

If you return only Bus Buddy and keep Jelly Pop, you no longer have two pairs, so the ten percent offer is reversed on the pair you keep. The refund is not simply half of a feeling. The pair you keep is charged at its ordinary selling price, ₹ 649.00, and the refund is the amount you paid minus that selling price. You paid ₹ 898.00, so the refund is ₹ 249.00. The compare-at prices of ₹ 1,299.00 and ₹ 699.00 are not used. If you return both pairs, the refund is the full ₹ 898.00 you paid. If you never had an offer because you bought one pair, the refund is that pair’s selling price.

PAIR10 uses the same ten percent and the same rounding. A code that the cart does not recognise does not change a return. The automatic two-pair offer and PAIR10 are one offer, not two stacked discounts. The refund page repeats this arithmetic so the two pages cannot drift.

Damage on arrival and missing parts

If the carton arrives open or a shoe is missing, photograph the contents before you discard the packing, and send the contact form the same day if you can. You do not need to wait until day seven, and you should not wear the remaining shoe. A missing shoe is a fulfilment problem, not a change of mind. The remedy is a replacement of the same style and size, or a refund of what you paid for that line after any offer recalculation, at your choice once the operator confirms stock. This website cannot see your photographs. They stay with your message on the device until a mailbox exists.

A scuff that you caused after delivery is not damage on arrival. Be straightforward in the note. An accepted fault is handled as quickly as packing allows. It does not create a cash bonus or a voucher beyond the price you paid.

What a return does not do

A return does not cancel a different order. A return does not change the size chart. A return does not mean the shop will collect the pair from every PIN on the day you ask. Pickup timing follows the courier the operator confirms. A return does not refund a payment that was never taken. Cash on delivery that was not collected needs no money movement. If the rider already collected the confirmation total, the refund page explains that the operator must arrange the return of that amount without naming a bank.

Please do not write a return request that asks karanjotfootwear to pretend a pair was unworn. The inspection rule is there so the next family receives a clean pair. The contact form is stored locally on this version of the site. Clearing the browser deletes the note. It does not create a parcel pickup.