Refund Policy

This page is written for karanjotfootwear at karanjotfootwear.site. It was prepared for this storefront on 11 November 2026. It is a shopper-facing explanation, not a certificate and not a lawyer’s opinion. Where a live business detail is still missing, the page says so in plain words.

What a refund covers

A refund from karanjotfootwear on karanjotfootwear.site returns the merchandise amount you actually paid for the pairs we accept back, or for an order we agree to cancel before dispatch. The amount is in Indian rupees. It is calculated from selling prices, not from crossed-out compare prices. Shipping does not produce a refund line because shipping is ₹ 0.00 on every order. There is no restocking fee and no separate cash-on-delivery fee to reverse, because neither fee is charged on the cart.

A refund follows a return that passes inspection, a cancellation before dispatch, a confirmed lost parcel, or a fault that you choose to close with money rather than a replacement. It does not follow a pure size exchange, because a size exchange keeps the same selling price and keeps the pair in your household in the new size. The return, exchange, cancellation, and shipping pages use these same boundaries.

The website does not send money by itself. It records the total you were shown. Moving rupees back to you, when any rupees were collected, is a step the operator must perform once a real collection method exists. This page does not name a bank, a wallet, or a payment company, because the business record supplied for the shop does not appoint one.

How the amount is worked out

Start with the selling prices of the lines on the order. Add them to a merchandise total. If the order had at least two pairs, or PAIR10 was applied, subtract ten percent, rounded to the nearest rupee, the same way the cart does. That result is what you paid for the goods. A one-pair order has no ten percent line unless PAIR10 was applied.

For a full return or a full cancellation, the refund of merchandise is that paid amount. For a partial return, reprice the lines you keep at their ordinary selling prices, without the ten percent offer if fewer than two pairs remain. The refund is what you paid minus the repriced kept lines. It can be lower than the selling price of the returned line, because the offer you enjoyed on the kept line is given back.

Example. Fresh Breeze is ₹ 649.00 and Galaxy Runner is ₹ 649.00. The merchandise total is ₹ 1,298.00. Ten percent is ₹ 129.80, which rounds to ₹ 130.00. You paid ₹ 1,168.00. If you return Galaxy Runner and keep Fresh Breeze, you keep one pair, so the offer drops away. The kept pair is ₹ 649.00. The refund is ₹ 1,168.00 minus ₹ 649.00, which is ₹ 519.00. If you return both, the refund is ₹ 1,168.00. The ₹ 1,299.00 compare figures are never paid and never refunded.

Example with one pair. Daydream Runner is ₹ 599.00 with no second pair and no PAIR10. A full return refunds ₹ 599.00. A failed code typed into the cart does not create a discount to protect. If the cart told you the code was not recognised, the order total did not include it.

When money was never taken

Cash on delivery and pay on delivery by UPI are collected when the pair arrives, not when you click place order. If you cancel before dispatch, or if the parcel never leaves, there is nothing to refund because the website did not charge a card and the doorstep collection did not happen. The order record can be marked as cancelled in a note. Your confirmation total is released. You do not receive a payout for a payment that did not occur.

If you refuse a correct pair at the door before paying the rider, the same idea applies. Tell us through the contact form so the order note matches the refusal. There is no refund transfer. There is also no charge.

If a rider collected the confirmation total and the pair is later accepted as a return, or the parcel was lost after collection, the amount worked out above is due back to you. How it travels is for the operator to confirm. It might be a transfer you arrange with them after they have a real contact channel. It is not a button on this website, and it is not an instant reversal through a card scheme we do not use.

Timing

The seven-day return window is about whether the pair may come back. The refund timing starts after the pair is accepted, or after a cancellation is accepted, or after a loss is confirmed. On a live shop the operator should send the merchandise refund within seven working days of that acceptance. This page states that as the rule to follow once a person is actually handling money. This frontend cannot start that clock by itself, because it cannot see a parcel or a bank balance.

A cancellation before dispatch should be acknowledged as soon as the contact note is read. Because no money was taken on the site, acknowledgement is the main step. Do not expect a seven-day wait to “process” a payment that was never captured.

A partial-return refund uses the arithmetic above and the same seven-working-day aim after acceptance. We do not refund before inspection on a change-of-mind return. We do not wait for inspection to admit a cancellation that happened before dispatch.

What is not refunded

We do not refund the difference between a selling price and a compare-at price. We do not refund a later sale price that appears after your order. We do not refund shipping. We do not refund a pair that fails inspection because it was worn outdoors, washed, or incomplete, except where the operator accepts a fault that we caused. We do not refund a size that fits the chart but is not the size you wish you had bought, unless you are inside the return or exchange window and the pair still qualifies.

We do not refund a wishlist item, because a wishlist is not a payment. We do not refund an offer code that was never applied. We do not pay interest. We do not add a goodwill bonus as a published right. A person may still choose to help in a particular case. That help is not a new rule unless this page is edited.

We do not refund an order we cannot find. The order id lives in the browser that placed it. If site data was cleared, keep whatever copy of the confirmation you saved. The contact form can store a new note, but it cannot reconstruct a deleted order from a server.

Faults, duplicates, and lost parcels

If you were collected twice for one order, the extra collection is refunded in full once you show the order id and the two amounts. The website’s design does not collect twice. A second collection would be a courier or a manual mistake. Report it before you pay a third time.

A lost parcel that was not collected is closed without a refund transfer, and we either resend or cancel. A lost parcel that was collected is refunded at the paid merchandise amount, or resent, at your choice. You should not be left both without the shoes and without the money. Say which remedy you want in the contact note.

A faulty pair that you return is refunded on the same formula if you do not want a replacement. Choosing a replacement pauses the refund. If the replacement fails, the refund can be requested then. You do not receive both the replacement and the money for the same line.

How you will hear about the result

This storefront shows a confirmation when the contact form stores your note. It does not show a refund status page, because no payment rail is connected. When a mailbox exists, the operator should write to the email on the order and state the order id, the amount in rupees, and whether the result was a refund, a resend, or a refusal after inspection. Until that mailbox is confirmed, the footer line remains a sample storefront detail. Do not send bank details to a sample line. Wait until the operator publishes a real channel and asks for them for a specific order id.

Please do not post a card number, a CVV, or a full bank password in the comment box. The comment is stored in the browser. Those secrets do not belong in it, and the shop does not need them. A refund does not require your card, because we never took the card.

Consistency with the rest of the shop

If a sentence elsewhere on karanjotfootwear.site mentions a refund, it should match this page: merchandise only, after the offer is recalculated, shipping at zero, seven days to ask for a return, seven working days as the aim to send an accepted refund once money is actually being handled, and no named payment company. The terms page points here on purpose. The cancellation page handles the case where the parcel has not gone. The return page handles the parcel that comes back. This page handles the rupees.

The operator should confirm, before launch, who approves a refund, the channel that communicates it, and the method that moves money when doorstep collection has already happened. Those are business facts, not details this page is allowed to invent. The arithmetic and the windows above are the facts shoppers can use now.