Exchange Policy

This page is written for karanjotfootwear at karanjotfootwear.site. It was prepared for this storefront on 11 November 2026. It is a shopper-facing explanation, not a certificate and not a lawyer’s opinion. Where a live business detail is still missing, the page says so in plain words.

When an exchange is the right request

An exchange on karanjotfootwear.site is a size change for a pair you bought from karanjotfootwear, asked for within seven calendar days of delivery, on a pair that is unworn, unused outdoors, complete, and in its original packing. The same condition appears on the return page. An exchange is not a colour swap unless the operator agrees in writing for that order, and it is not a swap from a shoe into an unrelated sandal as a right. The published right is a different size of a pair you are allowed to send back.

You may ask for one size exchange per order line. If you ordered two pairs, each line has its own single exchange. A second change on the same line, after the first replacement has been delivered, is not included. If the new size is also wrong, use the return route for the replacement while it is still unworn and inside the window that applies to that delivery.

Choose the new size from the same six bands used everywhere else: 1-1.5 Years, 1.5-2 Years, 2-2.5 Years, 2.5–3 Years, 3-3.5 Years, and 3.5-4 Years. Read the centimetre column on the size chart before you name the new band. The exchange does not come with a free measuring visit.

Price differences between sizes

On this catalogue the size bands of a given style share one selling price. Moving from 2-2.5 Years to 3-3.5 Years of the same style does not change the rupee price. You do not pay more, and you are not refunded a difference, because there is no difference. The compare-at price stays irrelevant.

If you decide you want a different style rather than a different size, that is a return of the first pair plus a new order, not an exchange. Place the new order in the usual way. The return follows the return page, including offer recalculation. We do not hold the new style aside on a promise. This storefront does not reserve stock.

The ten percent offer is not lost merely because you exchange a size, as long as the number of pairs you keep does not change. An exchange of size on one line of a two-pair order keeps two pairs, so the offer stays. If you exchange one line and return the other, the return page’s arithmetic applies to the line you do not keep.

How to ask for the new size

Send the contact form with the order id, the style, the size you have, and the size you want. Say that the pair is unworn and still packed. If you are logged in, you can also look at the account page to copy the order id exactly. A mismatched id slows the request down once a person is reading messages.

Do not ship the pair until you have an instruction that names the destination. The footer address is a sample storefront detail. A parcel sent to a building you found elsewhere is not an exchange. It is a parcel we may never see.

The website does not open a second checkout for the replacement size. The exchange is a fulfilment instruction against the original order. You should not pay the selling price again for the same line. You also should not expect a second ten percent offer on the replacement, because it is not a new purchase.

What we send back to you

The replacement is the same style in the size you asked for, subject to that size existing on the product page. If that size cannot be supplied, we will say so and offer a return under the refund rules instead of silently sending a different colour. You may refuse the alternative. A refusal at that point is a return, not a broken exchange.

The replacement ships under the same shipping rule as any other order: free, inside India, with an aim of three to seven working days after that replacement is dispatched. The first delivery’s clock does not govern the replacement. The return window for the replacement starts when the replacement arrives, and it is seven calendar days, on the same unworn condition.

Try the replacement indoors. If it is right, keep it and keep or discard the packing as you like. If it is wrong, contact us inside the new window. That contact is the one exchange already used if we are looking at the same line’s second attempt. Read the single-exchange sentence again before you wear it outside.

Packing the pair you send

Put both shoes in the original packing. Close it so the pair cannot be crushed. Include a note with the order id and the words size exchange plus the new size, so a parcel that is separated from an email can still be matched. Do not include cash. Do not include a different family’s footwear.

If the original packing is damaged but the shoes are pristine, say so in the contact note and keep the shoes clean. The operator may still accept the exchange. The safe assumption, if you want the published rule rather than a favour, is to keep the packing intact until the window ends.

Sandals and knit shoes follow the same condition. A flip-flop that was worn to the park is not exchangeable for a larger flip-flop. Order the larger size as a new line if you still want it, and keep the worn pair.

Faulty pairs and the exchange choice

If a pair arrives with a fault, you may ask for a replacement of the same size rather than a different size. That replacement for a fault is not counted as your one size-change, because you did not receive a sound pair. If the replacement also has a fault, write again. Repeated faults should end in a refund of the amount you paid for that line, after offer recalculation, rather than an endless chain of parcels.

Describe the fault in ordinary words: the left sole is loose, the insole is twisted, the two shoes are not a pair. You do not need a technical vocabulary. You do need the order id.

Do not repair the pair yourself and then ask for an exchange. A home repair makes inspection impossible. Stop wearing it and ask.

Exchanges and money

Because sizes share a price, a pure size exchange does not produce a refund and does not ask for a top-up. Cash on delivery that was already collected stays collected for that order. Cash on delivery that was not collected is still due at the original total when the first pair, or the replacement, is delivered, unless you cancelled before dispatch. We do not collect twice for one line.

Pay on delivery by UPI follows the same idea. The website never stored a UPI ID. Any transfer happens away from the card fields we do not have. No payment company is named. If money was taken and the exchange fails and becomes a return, the refund page governs the return of that money.

There is no exchange fee on this page. There is no restocking fee. Do not pay a person who messages you from outside the site and asks for an exchange charge. The total on your confirmation is the commercial total.

Limits that keep the rule honest

We cannot exchange a pair that is outside the seven-day window, a pair that was worn outdoors, or a style that was never on the order. We cannot exchange into a product that is not listed. We cannot promise a size that the product page does not sell. We cannot move an exchange onto another person’s order id.

The operator still needs to confirm the address that receives exchange parcels, the courier, and the mailbox. Those are sample storefront details. The rule you can use today is still clear: one size exchange per line, seven days, unworn and packed, same style, same selling price, free shipping of the replacement inside India, and a return if the size cannot be supplied. karanjotfootwear will follow that rule when a person is fulfilling karanjotfootwear.site orders.

A worked example keeps the rule concrete. You bought Aqua Pebble in 2-2.5 Years and Cloud Dancer in 3-3.5 Years. Two pairs put ten percent on the order. Aqua Pebble feels short at the indoor try-on, the packing is intact, and you are on day three. You ask to exchange only Aqua Pebble into 2.5–3 Years. Cloud Dancer stays. You still have two pairs, so the offer stays, and neither selling price changes. You do not pay again. If the larger Aqua Pebble cannot be supplied, that line becomes a return and the offer is recalculated because only Cloud Dancer would remain. The refund page’s method, not a new percentage, decides the rupees.

Write the foot length you measured, in centimetres, in the same note as the size you want. The chart is a guide the operator can read beside the age band. Measuring the larger foot in the evening, and leaving about half a centimetre to one centimetre, is the same advice the size chart gives before the first purchase. An exchange does not replace that measurement. It only moves you to the band the measurement supports, once, while the pair is still unworn.